Live-Chat Attempt to get my password for Healthcare.gov

[4:40:58 pm]: John
When i click on the link it emailed to me, it said it cant find my profile.
[4:41:19 pm]: Chason
We have had similar issues with logins and the creation process.
[4:41:23 pm]: Chason
I apologize that you are unable to log in to your account at this time. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. We'll continue working to improve the site, but in the meantime, if you like, we can help you complete a Marketplace application right now over the phone. We are available to help you 24 hours a day, 7 days a week. You can reach us toll free at 1-800-318-2596.
[4:41:37 pm]: John
I already did one
[4:41:50 pm]: Chason
Are you just trying to return for your results?
[4:42:04 pm]: John
yes
[4:42:34 pm]: Chason
Again if you are not able to login it is probably related to the same login glitches and errors we've experienced.
[4:42:38 pm]: John
But it forgot my password mere seconds after i entered it and it hasnt let me back in since
[4:42:42 pm]: Chason
I apologize for the inconvenience.
[4:43:39 pm]: Chason
You said you have tried using the "Forgot your username?" or "Forgot your password" links on the account login page?
[4:44:00 pm]: John
Forgot password
[4:46:00 pm]: Chason
It may take up to 2 hours, due to the amount of visitors to the site, to receive your new password or username. If that is still not working I can only recommend to continue to try back later, perhaps; during off-peak hours, like late at night or early in the morning. I really am sorry for all the time and trouble this has caused, it is deffinately something we are working on right not so that we can help you get covered!
[4:46:41 pm]: John
I got the email back right away, but when i click on the link it says it cant find my profile. SO are you say if I try clicking on the link later it might work?
[4:47:51 pm]: Chason
I am saying that I would continue to try back later attempting to login, there is an experation period for requesting new usernames and passwords. You may have to use the "forgot your username?" and "forgot your password?" links again.
[4:48:16 pm]: John
How many people have successfully signed up?
[4:49:05 pm]: Chason
I do not have an accurate answer to that question. But because the Marketplace recently opened for the first time, we are processing a lot of new applications. But don't worry; we'll have your application processed in time for your coverage to start on January 1.

Oh, I worry...